Join our Newsletter
by Comm100

Shipping & Returns

CompleteSkateboardDecks.com has a very simple Shipping & Returns policy aimed at making everything as smooth as possible so you can get your products at an affordable price in a quick way. We strive to leave you completely satisfied, it's all about the customer love.

Shipping

 

  • FREE SHIPPING: If your order total is $50 or more, you will receive free FedEx ground shipping in the USA on your order! APO not included for oversized items.

     

  • Shipping Carrier: The majority of our orders are shipped via FedEx, although some orders may be shipped United States Postal Service. We will automatically provide you with a FedEx tracking number or a USPS confirmation number after your order has been shipped. To track your order, simply login to your account and click on the tracking link.

     

  • Shipping Time: FedEx Ground orders generally take 2-7 days depending on location in the USA. International orders can take longer due to distance and customs.

    Faster shipping options are available from FedEx for an additional fee such as Next Day, 2nd Day, or 3 Day.

     

Return Policy

 

  • Warranty: All products are sold with the manufacturer's warranty which will be honored. In the case that a product breaks or is defective, contact us to receive a return authorization number, send back the product packed well with the return authorization number written on the box, and we'll examine the product and replace it.

     

  • Damaged Products: If you receive a product that has been damaged during shipping, please keep the original damaged packaging and contact us immediately so we can have the package picked up and have a replacement sent out.

     

Returns & Exchanges: To return an item, contact us within 30 days of purchase to get a refund or exchange. The product must be in original condition and be shipped prepaid to us packed well and insured for the total value.

Once we receive the returned item(s), we will issue a full or partial refund to your credit card for the amount of the purchase price minus the original shipping fee. If your order qualified for our free shipping option, the credit will be for the amount of the order minus the original shipping fee.

 

Send returns to:
CompleteSkateboardDecks.com

16628 N IH 35

Austin, TX 78728